So far I am blown away by the great customer service experienced with Nutrisystem. Their website is very easy to use for customizing my food order and now, after this shipping problem, I am very pleased.
First we are going on a trip next Monday and told them to send our orders 3 days earlier (on the first); so the boxes would arrive well before we left the house. Something went very wrong and one box said shipped on the 4th and the other didn’t go until the 5th. I thought they would have to arrive by Friday to meet our deadline.
I made several phone calls to Nutrisystem support about our two boxes. It seems they were processed very separately and one was sent out FedEx and the other UPS. My FedEx shipment did arrive on Saturday! I didn’t even know FedEx delivered on Saturdays. The other box was inexplicably delayed and didn’t arrive in Pennsylvania until Friday. Our support person, Alyssa, promised she would watch our shipments and help by holding anything that was going to be delivered on Monday or after that. She followed up too… UPS tracking shows that our other box has been returned to Nutrisystem and won’t be coming here on Monday. She will send it again after we return from our trip.
It was a bit of frustration that things did not go as planned, but the quality of service we have experienced in dealing with the problem is ourstanding.